Warranty Coverage

Inscape Modern Pvt. Ltd. stands behind the quality and craftsmanship of every product we sell. Each Inscape Modern product comes with a limited warranty covering defects in materials and workmanship under normal residential or commercial use. The warranty period varies by product category:

• Furniture Frames & Structures: 3-year limited warranty
• Modular Furniture & Storage Units: 2-year limited warranty
• Upholstery & Cushioning: 1-year limited warranty
• Hardware & Fittings: 1-year limited warranty
• Accessories & Décor: 6-month limited warranty

The warranty period begins on the date of delivery as confirmed by your order tracking or delivery receipt.

What Is Covered

This warranty covers defects that arise from the manufacturing process under normal use conditions. Specifically, the warranty covers:

• Structural defects in frames, joints, or load-bearing components that affect the product's intended function.
• Premature failure of hardware components such as hinges, drawer slides, and locking mechanisms due to manufacturing defects.
• Significant peeling, delamination, or warping of surface finishes (laminates, veneers, or lacquers) that occurs under normal indoor conditions.
• Defects in upholstery stitching, seams, or cushion fill materials that cause failure under normal use.

What Is Not Covered

This warranty does not cover damage or deterioration resulting from:

• Normal wear and tear, including fading, scratching, or minor surface abrasions from everyday use.
• Misuse, abuse, neglect, or failure to follow the care and assembly instructions included with the product.
• Unauthorized modifications, alterations, or repairs performed by anyone other than Inscape Modern or our authorized service partners.
• Damage caused by accidents, impact, spills, stains, excessive moisture, direct sunlight, or extreme temperatures.
• Damage resulting from improper assembly, installation, or exceeding the stated weight limits of the product.
• Natural variations in wood grain, colour, or texture, which are characteristic of natural materials and do not constitute defects.
• Products purchased from unauthorized resellers or third-party marketplaces.
• Damage during transit for customer-arranged shipping (returns or relocations).

Filing a Warranty Claim

To file a warranty claim, please contact our customer support team with the following information:

1. Your order number and the date of delivery.
2. A detailed description of the defect or issue you are experiencing.
3. Clear photographs showing the defect, including close-up shots and wider views of the affected area. For structural issues, include photos from multiple angles.

Submit your claim via email to InscapeModern@gmail.com or call us at 9704044242. Our warranty team will review your claim and respond within 5 business days with a determination.

Warranty Resolution

If your warranty claim is approved, Inscape Modern will, at our sole discretion, resolve the issue through one of the following methods:

• Repair: We will repair the defective component or arrange for an authorized service partner to perform the repair at no cost to you.
• Replacement Part: We will ship a replacement component (such as a hinge, drawer slide, cushion, or panel) free of charge.
• Full Replacement: If the defect cannot be repaired and a replacement part is not available, we will replace the entire product with the same model or a comparable alternative.
• Refund: In cases where neither repair nor replacement is feasible, we may offer a pro-rated refund based on the remaining warranty period.

Inscape Modern will cover the cost of shipping for warranty repairs and replacements within India.

Care & Maintenance

To keep your Inscape Modern products in excellent condition and ensure warranty validity, please follow these care guidelines:

• Wipe surfaces regularly with a soft, dry or slightly damp cloth. Avoid harsh chemical cleaners, abrasive pads, or bleach.
• Keep furniture away from direct sunlight and heat sources to prevent fading, warping, or cracking.
• Use coasters and placemats to protect surfaces from hot items, moisture rings, and stains.
• Tighten hardware (bolts, screws, hinges) periodically to maintain structural integrity.
• Do not exceed the stated weight capacity for shelves, drawers, and seating products.
• For upholstered products, vacuum regularly and attend to spills immediately with a clean, dry cloth.

Limitation of Liability

This warranty is the sole and exclusive warranty provided by Inscape Modern Pvt. Ltd. for its products. To the fullest extent permitted by law, Inscape Modern shall not be liable for any incidental, consequential, or indirect damages arising from the use of or inability to use any product, even if advised of the possibility of such damages. Our total liability under this warranty shall not exceed the original purchase price of the product.

This warranty gives you specific legal rights. You may also have other rights under the Consumer Protection Act, 2019 and other applicable Indian laws, which are not affected by this warranty.

Contact Us

For warranty inquiries, claims, or product support, please reach out to our team:

Inscape Modern Pvt. Ltd.
Email: InscapeModern@gmail.com
Phone: 9704044242 / 9704044848
Office: #3-9-8/304, Sai Annapurna Residency, Ramanthapur, Hyderabad, Telangana 500013