Returns & Refunds Policy

Return Eligibility

Inscape Modern Pvt. Ltd. wants you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 7 days of receiving the product. To be eligible for a return, the following conditions must be met:

• The item must be unused, uninstalled, and in its original packaging with all tags, labels, and accessories intact.
• The item must not be a custom-made, made-to-order, or personalized product.
• A valid proof of purchase (order confirmation email or invoice) must be provided.
• The return request must be initiated within 7 days of delivery by contacting our support team.

Non-Returnable Items

The following categories of items are not eligible for return:

• Custom-built or made-to-order furniture and fittings
• Items that have been assembled, installed, or modified
• Products with visible signs of use, damage, or wear
• Clearance or final-sale items (marked as non-returnable at the time of purchase)
• Items missing original packaging, tags, or included accessories

How to Initiate a Return

Contact our customer support team at InscapeModern@gmail.com or call us at 9704044242 with your order number and the reason for return. Our team will review your request and, if eligible, provide return instructions and a Return Authorization (RA) number. Please do not ship a return without first receiving an RA number.

For returns due to a defective, damaged, or incorrect product, Inscape Modern will cover return shipping or arrange a free pickup. For all other returns (change of mind, wrong size ordered, etc.), the customer is responsible for return shipping costs.

Refund Process

Once your return is received and passes inspection, we process your refund as follows:

• Inspection: 3 to 5 business days after the returned item is received at our warehouse.
• Refund Initiation: within 2 business days of passing inspection.
• Bank Processing: 5 to 7 business days for the refund to appear in your original payment method (UPI, net banking, card, etc.).

Refunds are issued only to the original online payment method used at checkout. Inscape Modern does not process cash refunds. Shipping charges from the original order are non-refundable unless the return is due to an error on our part.

Damaged or Defective Items

If you receive a product that is damaged during shipping or has a manufacturing defect, please contact us within 48 hours of delivery with clear photographs of the issue and your order number. We will arrange a replacement or full refund at no additional cost to you.

Exchanges

Inscape Modern does not offer direct exchanges at this time. If you would like a different product, size, or finish, please initiate a return for the original item and place a new order for the desired product.

Consumer Rights

This policy does not affect your statutory rights under the Consumer Protection Act, 2019, or any other applicable Indian consumer protection laws.

Questions?

Inscape Modern Pvt. Ltd.
Email: InscapeModern@gmail.com
Phone: 9704044242 / 9704044848
Warehouse: 23-182/E/16, Rallaguda, Shamshabad, Hyderabad, Telangana 501218